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"It's Like Ordering
Pizza"
When we started this company
we had a really simple idea... Make getting computer help as easy as ordering a
pizza and keep it cheap!
We put the idea to the test
and it didn't work at first. We simply didn't charge enough. People loved the
fact that we used plain simple language and didn't mumbo jumbo our ways into
their pocket books. We were never those "Geeks that Speak Greek". Our customers
could make one quick phone call and have a "technology delivery man" at their
door in minutes. Everyone loved it! We had a small loyal customer base who were
eager to refer us to their friends and family. But we still didn't make enough
to get over the hump.
But we ate Top Ramen and
stuck to our guns. We knew that if we just got the word out to enough people we
could eventually eat better.
Volume was the name of the
game. With over 200 million computers in use in the US alone we set out to be
the company who got to fix them when they eventually broke down. The logic is,
if we can make a tiny profit by fixing each of those computers, we could say
goodbye to Top Ramen forever. No offense, Top Ramen guys, you guys make great
noodles! (Our lawyers made us say that)
With a few nifty advertising
campaigns and a couple tweaks to our homemade systems, we got this puppy to
work! Now everyone and their nephews' mothers' brother calls us when they've got
a techie problem. By the way we didn't stop with computers. We do iPods, Xbox's,
Plasma Screens, Home Theaters, VoIP Phones, ... pretty much anything with an
electrical plug "we do it".
So don't thank us for the low
prices and great service, thank your fellow computer users. Together you've
escaped all the over inflated prices some of those other guys make you pay.
Ahh! the laws of collective
bargaining ... Aint it grand? Now, if we can just do something about those gas
prices...
MISSION STATEMENT
We are here to take on the
charge of manifesting and protecting the best interests of all whom we come in
contact with by extending the blessings of all of our talents. We will always
trust and be trustworthy, extend kindness and selflessness, practice forgiveness
and accountability, eliminate presumption and foolishness, never
ever cease in dreaming and hoping, fearlessly act upon inspiration with power,
determination and commitment to accomplish our goals.
CORE VALUES
(ASTAC)
ACCOUNTABILITY
We do what we say we are going to do when we say we are going to do it. We
earn the right to hold others to a higher level of accountability by being
accountable to ourselves, our customers and our business partners.
SUPERIORITY
Our customer satisfaction must be consistent, quantifiable and demonstrable. We
expect excellence - the "best in its class" in everything we do.
TEAM RESPECT
Our
success depends upon our ability, as a team, to work together to achieve our
goals and expectations. Every single last person will be shown the same level of
respect regardless of position or pay grade. Choosing ignorance will not be
tolerated. We are committed to individual integrity and accountability. We will
not vilify, blame, or cast judgment of one another. By working here we commit to
the belief that every team member is of a great and important stature with gifts
of no less than a magnificent nature. We agree to always have the patience to
discover, understand and help foster these gifts to light.
ATTITUDE
The power of success and failure lies equally within each of us. The difference
between winners and losers is our level of confession. Our internal and external
dialog programs us for success or failure. This is attitude. By law, an upbeat,
proactive and passionate person whose dialog only promotes their goals will be
successful.
CNEI
We never stop trying to surpass our previous best. We constantly "Raise the
Bar." No matter how good we are, we will always get better. Constant Never
Ending Improvement
OUR PROMISE:
TO CUSTOMERS
We will create superior brand loyalty, i.e. "stark raving fans", through
authentic superior-quality products and services, legendary customer service and
unceasing community service.
TO TEAM MEMBERS
People are our most important asset. By your involvement with us, we seek to
bring you abundance and enhance your life. We will provide clear, consistent,
strategic leadership and career opportunities for Team Members who exhibit
passion toward their work, uphold our Core Values, take pride of ownership, help
build the long-term value of our brands and have ethical business practices.
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ABOUT
US 
